ProArtsTickets
Office: 412.394.3353
Fax: 412.894.2830
Hours:
Noon - 5:00pm Monday - Friday
Noon - 5:00pm Saturdays with Performances
This project is supported in part by an award from the National Endowment for the Arts.
Frequently Asked Questions
Will my information be shared with other cultural institutions?
ProArtsTickets offers its client organizations use of a sophisticated direct marketing database. With the approval of the organization from which you purchased your ticket, customer information is contributed to the database so that more informed marketing decisions can be made by the many organizations that use ProArtsTickets. Your purchase information (credit card and payment information) is not shared.
How are ticket service charges administered?
Ticket handling fees are applied on a per ticket basis and vary depending upon the price of the purchase ticket. Handling fees help to pay for operation (phone bills, computers, staff, etc.) of ProArtsTickets, which is part of the Greater Pittsburgh Arts Council, a nonprofit organization that supports the entire Pittsburgh Arts Community. ProArtsTickets does not charge its client organizations per-ticket fees, so your total ticket price goes to support the organization!
Our ticket fees remain among the lowest in the city.
What organizations performances are available through ProArtsTickets?
ProArtsTickets sells tickets and handles registrations for over 40 Pittsburgh-area arts organizations, including the Greater Pittsburgh Arts Council. Use the search tool to see if your favorite organization has an upcoming performance, workshop, or special event.
What forms of payment can I use?
Your purchase can be made safely and securely with your MasterCard, VISA, American Express or Discover card.
Yes, we can accept check payments via mail. However, we cannot hold seats for check orders—seats will be assigned when the check is received. Checks must also include all handling fees and be made out to “ProArtsTickets” in order to be processed.
Can I just come down there to purchase my tickets?
ProArtsTickets does not currently have a walk-up ticket window; we can only sell tickets via phone and email.
ProArtsTickets must honor the respective policies of the many organizations that use our website to sell tickets. Refunds are available only when authorized by the organization for which a ticket was purchased. Any service fee paid in connection with the purchase of the ticket(s) is non-refundable.
How will I receive my tickets?
In most cases, your tickets will be mailed via the U.S. Postal Service the same day your order is placed. Tickets sold 1 week or less before the show will be held in your name at the box office for WILL CALL.
What happens if a performance is cancelled? How will I be notified?
You will be notified by ProArtsTickets or the organization holding the event by either phone or email. This is why it is critical to provide a phone number and/or email when ordering; if we can’t contact you, we can’t let you know about changes or other issues.
How can I get on the ProArtsTickets mailing list?
On any of the pages on the ProArtsTickets web site, there is a small button in the upper right hand corner that says “E-newsletter Signup.” Just click on that button and enter your contact information in the form. For Arts Events in Pittsburgh, check the box next to “Arts Pittsburgh Events Listings.” Feel free to sign up for any of the other e-newsletters that interest you as well!
I’ve lost my tickets. What do I do?
Call ProArtsTickets at 412-394-3353. We have a record of your ticket purchase and can reprint your tickets for you at no additional cost.